CLIENT POLICIES

What you need to know before your first session:

1) Always plan to arrive 5-10 mins. early. The start time of your appointment is when you
should be ON the massage table. If you are late, your service has started without you and it
will still end on time. In order to experience the full session you are paying for please arrive
early.

2) Your NEW CLIENT INTAKE FORM needs to be filled out at least 24 hours in advance of
your session. If you've misplaced the original email with your form link in it, you can find it
below to get it finished and submitted. Otherwise we have to take time out of your
session to do this, and we'd rather not do that!

3) What to wear:
You will undress completely for your massage session and you will be covered securely the
whole time, and we will uncover only the part being worked as it is being worked. We prefer not
to work around or over clothing. (You may leave underwear on if you have a good reason to.)
For facial services you will remove your top and bra. Your chest will be draped under the sheets
the entire service.
During waxing any clothing covering the area to wax needs to be removed. For a bikini or
brazilian wax a pair of disposable panties are available to wear during your service.
For massage and facial services please remove all jewelry.

3)How to find us: Give yourself adequate time to arrive and allow for traffic.
4470 Westbrook Dr. Suite #2 Aurora, IL 60565

❏ The building is on the north west side of Route 59 and Ogden Ave. (Rt. 34.)
Next to ALDI.
❏ Look for two brown gabled roof buildings.
❏ Parking is available on the east and north side of the building.
❏ We are in the south building that says Massage Now on the outside (4470)
❏ Enter the doorway of the entrance the suite right up the stairs on the 2nd floor.
❏ The suite door is at the end of the hallway on your right. Suite #2.
❏ If the door is not open then I am with another client. Please have a seat in the
hall and I will be with you at your service time. Thank you. There is a restroom
on the first floor.

4) Tipping: is optional but always appreciated. If you choose to tip, 15-20% gratuity of the
full, undiscounted cost of the service is the industry standard. Cash is appreciated, also it is
possible to put a tip on your credit card.
5) All clients agree to give at least 24 hours notice for cancellations/rescheduling. (You
sign an intake form stating this.)
Make sure the email you received upon booking your session is accurate and that your
calendar matches ours.
Respond to the text/email sent 48 hours in advance to confirm your appointment, or let us
know immediately if you need to change or cancel.
6) We do not recommend treatments if you are CURRENTLY experiencing any of the
following:
Active Infectious or contagious disease
Fever, Nausea, or Diarrhea
Severe, unexplained abdominal pain
Throbbing/Migraine headache
Kidney and/or bladder disease or infection

Cancer or undiagnosed lumps
Any active inflammatory disease affecting
blood vessels
Diabetes - with active complications

*Please notify your massage therapist before your session, if you develop any new health
conditions or symptoms, no matter how minor.

Cancellations/Rescheduling Policy:

**Please ensure you have read this section; you will agree to it when you sign your client

information form.**
The time of your appointment has been reserved JUST for you.
Any cancellation/rescheduling is required with at least 24 hours notice. You may phone/text
331-551-8180 anytime and leave a message. Or email .

If a true emergency presents itself that conflicts with your appointment, we ask that you notify
us immediately through any medium necessary. You can email us at any time of day or night,
or make a phone call and leave a voice message any time, but it is your responsibility to ensure
you have received a reply from us to confirm cancellation BEFORE your missed appointment
time.
Cancel/change your appointment with at least 24 hours notice: no problem, no charge.
Cancel/change within 24 hours of your appointment for any reason: A cancellation fee of 50% of
the scheduled services will be charged. You can avoid this by sending someone in your place!
No show, no notice: if you simply do not show up for any reason, with no notice, your card on file
we will be charged for the full price of the scheduled services.
A note on Prepaid Sessions: All payments including prepaid packages, sessions, or gift
certificates are non-refundable and always expire ONE YEAR from purchase. Any requests for
refunds or extensions are issued at the sole discretion of Longevity Massage & Skin Care
You may use prepaid, unexpired sessions at any time or they can be used by a friend or family
member.
Your safety, comfort, and satisfaction is important. If you have any questions, please contact
Thanks so much - your business is appreciated.




Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to longevitymassageandskincare.com and Longevity Massage and Skin Care and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Longevity Massage and Skin Care include longevitymassageandskincare.com and Longevity Massage and Skin Care. The Longevity Massage and Skin Care website is a ecommerce site. By using the Longevity Massage and Skin Care website, you consent to the data practices described in this statement.

Collection of your Personal Information

In order to better provide you with products and services offered on our Site, Longevity Massage and Skin Care may collect personally identifiable information, such as your:

 -          First and Last Name

 -          Mailing Address

 -          E-mail Address

 -          Phone Number

If you purchase Longevity Massage and Skin Care's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

Longevity Massage and Skin Care may also collect anonymous demographic information, which is not unique to you, such as your:

 -          Age

 -          Gender

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Use of your Personal Information

Longevity Massage and Skin Care collects and uses your personal information to operate its website(s) and deliver the services you have requested.

Longevity Massage and Skin Care may also use your personally identifiable information to inform you of other products or services available from Longevity Massage and Skin Care and its affiliates.

Sharing Information with Third Parties

Longevity Massage and Skin Care does not sell, rent or lease its customer lists to third parties.

Longevity Massage and Skin Care may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. Longevity Massage and Skin Care may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Longevity Massage and Skin Care, and they are required to maintain the confidentiality of your information.

Longevity Massage and Skin Care may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Longevity Massage and Skin Care or the site; (b) protect and defend the rights or property of Longevity Massage and Skin Care; and/or (c) act under exigent circumstances to protect the personal safety of users of Longevity Massage and Skin Care, or the public.

Tracking User Behavior

Longevity Massage and Skin Care may keep track of the websites and pages our users visit within Longevity Massage and Skin Care, in order to determine what Longevity Massage and Skin Care services are the most popular. This data is used to deliver customized content and advertising within Longevity Massage and Skin Care to customers whose behavior indicates that they are interested in a particular subject area.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Longevity Massage and Skin Care. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Longevity Massage and Skin Care website.

Use of Cookies

The Longevity Massage and Skin Care website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Longevity Massage and Skin Care pages, or register with Longevity Massage and Skin Care site or services, a cookie helps Longevity Massage and Skin Care to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Longevity Massage and Skin Care website, the information you previously provided can be retrieved, so you can easily use the Longevity Massage and Skin Care features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Longevity Massage and Skin Care services or websites you visit.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Security of your Personal Information

Longevity Massage and Skin Care secures your personal information from unauthorized access, use, or disclosure. Longevity Massage and Skin Care uses the following methods for this purpose:

 -          SSL Protocol

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

Children Under Thirteen

Longevity Massage and Skin Care does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Disconnecting your Longevity Massage and Skin Care Account from Third Party Websites

You will be able to connect your Longevity Massage and Skin Care account to third party accounts. BY CONNECTING YOUR LONGEVITY MASSAGE AND SKIN CARE ACCOUNT TO YOUR THIRD PARTY ACCOUNT, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE CONSENTING TO THE CONTINUOUS RELEASE OF INFORMATION ABOUT YOU TO OTHERS (IN ACCORDANCE WITH YOUR PRIVACY SETTINGS ON THOSE THIRD PARTY SITES). IF YOU DO NOT WANT INFORMATION ABOUT YOU, INCLUDING PERSONALLY IDENTIFYING INFORMATION, TO BE SHARED IN THIS MANNER, DO NOT USE THIS FEATURE. You may disconnect your account from a third party account at any time. Users may visit the settings page or "my account" page on their social media accounts and revoke access or permission.

E-mail Communications

From time to time, Longevity Massage and Skin Care may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Longevity Massage and Skin Care or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from Longevity Massage and Skin Care, you may opt out of such communications by clicking the unsubscribe link in the email..

External Data Storage Sites

We may store your data on servers provided by third party hosting vendors with whom we have contracted.

Changes to this Statement

Longevity Massage and Skin Care reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

Longevity Massage and Skin Care welcomes your questions or comments regarding this Statement of Privacy. If you believe that Longevity Massage and Skin Care has not adhered to this Statement, please contact Longevity Massage and Skin Care at:

Longevity Massage and Skin Care

2299 Wayland Lane

Naperville, Illinois 60565

Email Address:

amy.leclercq@gmail.com

Telephone number:

6303340924

Effective as of July 31, 2019

massagebook.com/biz/CIMW



CLIENT POLICIES

What you need to know before your first session:

1) Always plan to arrive 5-10 mins. early. The start time of your appointment is when you
should be ON the massage table. If you are late, your service has started without you and it
will still end on time. In order to experience the full session you are paying for please arrive
early.

2) Your NEW CLIENT INTAKE FORM needs to be filled out at least 24 hours in advance of
your session. If you've misplaced the original email with your form link in it, you can find it
below to get it finished and submitted. Otherwise we have to take time out of your
session to do this, and we'd rather not do that!

3) What to wear:
You will undress completely for your massage session and you will be covered securely the
whole time, and we will uncover only the part being worked as it is being worked. We prefer not
to work around or over clothing. (You may leave underwear on if you have a good reason to.)
For facial services you will remove your top and bra. Your chest will be draped under the sheets
the entire service.
During waxing any clothing covering the area to wax needs to be removed. For a bikini or
brazilian wax a pair of disposable panties are available to wear during your service.
For massage and facial services please remove all jewelry.

3)How to find us: Give yourself adequate time to arrive and allow for traffic.
4470 Westbrook Dr. Suite #2 Aurora, IL 60565

❏ The building is on the north west side of Route 59 and Ogden Ave. (Rt. 34.)
Next to ALDI.
❏ Look for two brown gabled roof buildings.
❏ Parking is available on the east and north side of the building.
❏ We are in the south building that says Massage Now on the outside (4470)
❏ Enter the doorway of the entrance the suite right up the stairs on the 2nd floor.
❏ The suite door is at the end of the hallway on your right. Suite #2.
❏ If the door is not open then I am with another client. Please have a seat in the
hall and I will be with you at your service time. Thank you. There is a restroom
on the first floor.

4) Tipping: is optional but always appreciated. If you choose to tip, 15-20% gratuity of the
full, undiscounted cost of the service is the industry standard. Cash is appreciated, also it is
possible to put a tip on your credit card.
5) All clients agree to give at least 24 hours notice for cancellations/rescheduling. (You
sign an intake form stating this.)
Make sure the email you received upon booking your session is accurate and that your
calendar matches ours.
Respond to the text/email sent 48 hours in advance to confirm your appointment, or let us
know immediately if you need to change or cancel.
6) We do not recommend treatments if you are CURRENTLY experiencing any of the
following:
Active Infectious or contagious disease
Fever, Nausea, or Diarrhea
Severe, unexplained abdominal pain
Throbbing/Migraine headache
Kidney and/or bladder disease or infection

Cancer or undiagnosed lumps
Any active inflammatory disease affecting
blood vessels
Diabetes - with active complications

*Please notify your massage therapist before your session, if you develop any new health
conditions or symptoms, no matter how minor.

Cancellations/Rescheduling Policy:

**Please ensure you have read this section; you will agree to it when you sign your client

information form.**
The time of your appointment has been reserved JUST for you.
Any cancellation/rescheduling is required with at least 24 hours notice. You may phone/text
331-551-8180 anytime and leave a message. Or email .

If a true emergency presents itself that conflicts with your appointment, we ask that you notify
us immediately through any medium necessary. You can email us at any time of day or night,
or make a phone call and leave a voice message any time, but it is your responsibility to ensure
you have received a reply from us to confirm cancellation BEFORE your missed appointment
time.
Cancel/change your appointment with at least 24 hours notice: no problem, no charge.
Cancel/change within 24 hours of your appointment for any reason: A cancellation fee of 50% of
the scheduled services will be charged. You can avoid this by sending someone in your place!
No show, no notice: if you simply do not show up for any reason, with no notice, your card on file
we will be charged for the full price of the scheduled services.
A note on Prepaid Sessions: All payments including prepaid packages, sessions, or gift
certificates are non-refundable and always expire ONE YEAR from purchase. Any requests for
refunds or extensions are issued at the sole discretion of Longevity Massage & Skin Care
You may use prepaid, unexpired sessions at any time or they can be used by a friend or family
member.
Your safety, comfort, and satisfaction is important. If you have any questions, please contact
Thanks so much - your business is appreciated.

massagebook.com/biz/CIMW